Refund policy

Return & Refund Policy: Turn Me On Candles

We want you to love your new glow! If things aren’t quite right, you have 30 days from the date of delivery to request a return or exchange.

1. Return Eligibility

To be eligible for a return, your candle must be in the same condition that you received it:

  • Unlit & Unused: We cannot accept returns for candles that have been lit, even just once.

  • Original Packaging: The candle must be in its original box and packaging.

  • Proof of Purchase: Please have your order number or receipt ready.

2. Damaged or Defective Items

If your candle arrives shattered or defective (e.g., a missing wick), we’ll make it right immediately!

  • Report within 48 hours: Please email customer@turnmeoncandles.com with photos of the damaged candle and the shipping box.

  • Replacement: We will send out a fresh candle replacement at no cost to you, or issue a full refund.

3. Non-Returnable Items

The following items cannot be returned:

  • Used or burned candles.

  • Sale or clearance items (marked as Final Sale).

  • Gift cards.

  • Custom or personalized orders.

4. How to Start a Return

  1. Contact Us: Email customer@turnmeoncandles.com with your order number and the reason for the return.

  2. Shipping: Unless the item is damaged or we made a mistake, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we can’t guarantee we’ll receive your returned item.

  3. Address: Once approved, we will provide you with the return shipping address.

5. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

  • Approved: Your refund will be processed automatically to your original payment method within 5–10 business days.

  • Denied: If the candle arrives lit or damaged due to poor return packaging, we may only offer a partial store credit or deny the return.